Frequently Asked Questions

Q: What is MyUSMerch? A: MyUSMerch is a community marketplace where you can shop merchandise from creators, independent brands, community programs, and special activities — all powered by the Machetoupatou ecosystem. Q: How do I start my own store? A: Visit our Start Your Store page and submit your information. Our team will review your application and follow up to discuss next steps. Q: What types of products are available? A: Apparel, accessories, home and lifestyle products, wellness merchandise, digital products, event merchandise, and creator-branded items. Q: How do I track my order? A: Visit the Order Tracking page and enter your order number and email. Q: What is your return policy? A: Please review our Returns & Refunds page for full details. Q: Are the Online Stores part of Merch Wars or other programs? A: No. Online Stores are independent storefronts. They are not automatically part of Merch Wars, Community Carry Club, Nutrition Club, or the Business Incubator unless specifically indicated.